1. Data Controller
This Privacy Policy governs the processing, storage, and protection of your personal data collected on the Monitfx platform ("Platform"). The personal data security of users who visit our Platform and benefit from our services is maintained at the highest level.
2. Personal Data Collected
While providing our services, we may collect and process the following personal data:
- Identity and Contact Information: First name, last name, email address, profile picture, username, and communication preferences.
- User Content: Complaint files you create on the Platform, messages you send, evidence screenshots, broker evaluations, and comments.
- Usage and Transaction Data: Broker pages you visit, your search history, system preferences, language and notification settings, clicked links, and your navigation data on the Platform.
- Technical and Analytical Data: Your IP address, browser type, device information, operating system, cookies, and analytical traffic data collected through other tracking technologies.
3. Purposes of Data Processing
Your personal data is processed in accordance with the standards of the Turkish Personal Data Protection Law No. 6698 (KVKK) for the following purposes:
- Providing and managing Platform services (complaint tracking, broker rating, user profiles, etc.) without interruption.
- Verifying complaint processes, matching them with broker representatives, and resolving disputes transparently.
- Personalizing the user experience, storing language preferences, and ensuring system security.
- Conducting analytical analysis of the Platform, optimizing performance, and detecting technical errors.
- Fulfilling retention, reporting, and information-provision obligations arising from legal regulations.
4. Transfer of Personal Data
Your personal data is not sold or rented to third parties. However, your data may be transferred to the following recipient groups within the scope of legal obligations, requests from official authorities, or the limits of our service partners:
- Legal authorities, regulatory bodies, and judicial authorities (if requested pursuant to applicable legislation).
- Authorized technical infrastructure providers working to ensure secure payment transactions, email deliveries, or platform security.
- Relevant broker representatives for the purpose of resolving the complaint (provided that the user has given explicit consent).
5. Data Security and Retention Period
Monitfx takes all necessary technical and administrative security measures to protect your personal data against unauthorized access, loss, or misuse. Your data is retained for the legal retention periods required by the purposes of processing and, in any case, in accordance with the limitation periods prescribed by legislation.
6. Contact
For any questions, opinions, or requests regarding this Privacy Policy or the processing of your personal data, you may contact us via support@monitfx.com.